The online marketplace expanded their Direct Checkout System in the United States and in many European countries. By selecting the integrated mode of transaction, the buyers have a wide range of options to make payment. But the payment system had some issues in February 2016 and the sellers and the buyers began discussing about the issues in the company’s bug forum and in the social networking websites. Many buyers asked whether there was any problem with the Direct Checkout system and some had long processing time, while some of the buyers were unable to view their cart and others were not able to log in to the website. And the ecommerce company reported in their status announcement board that they were expecting an outage and a delay in the order payments. The company informed that they will communicate with their service provider and resolve the issue as soon as possible. Later the company reported that the service providers were working on the outage and they also said that they delay in the payment are found only for those buyers who have made transactions using their credit card. The buyers who used PayPal will not have any issues regarding their transaction process.
Earlier the online marketplace had a sensitive issue regarding the company forcing their buyers to choose the company’s integrated PayPal account in the Direct Checkout system. And the outage issue was found that there was a technical problem with the sellers account and the payment processor and the company informed the sellers that once the issue is resolved the sellers can get their credits deposited in their account.
Etsy is not the only company that faced this issue, even the ecommerce company, Amazon faced an outage on the weekend and the website was shut down for one hour in the United Kingdom.